Hello Collectors,
We wanted to let you know about some upcoming changes to our Customer Support System (CS System) that will take place from the evening of Monday, May 5 through the afternoon of Tuesday,May 6. During this transition period, you may experience delayed response times as we upgrade our system.
đ Whatâs Changing
⢠At 4:00 PM EST on Monday, May 5, any open in-app messages will no longer receive responses through the app. Instead, youâll receive follow-up communication via email.
⢠At 4:00 PM ET on 5/5 we will be launching a new chat experience designed to resolve issues faster and more efficiently.
To ensure the best support, please follow and complete all prompts in the new chat flow.
â ď¸ Beginning May 14th, all @topps.com email addresses will be retired. Messages sent to them will automatically forward to the new @collectfanatics.com addresses. You can continue to email Topps email addresses through May 13th.
đ§ Updated Support Email Addresses:
⢠BUNT Support: buntsupport@collectfanatics.com
⢠Disney Support: disneysupport@collectfanatics.com
⢠Star Wars: Card Trader: swctsupport@collectfanatics.com
⢠Marvel Support: marvelsupport@collectfanatics.com
⢠SLAM Support: wweslamsupport@collectfanatics.com
⢠Topps Total Football: totalfootballsupport@collectfanatics.com
Additional Contacts:
⢠Digital Help (general app issues): digitalhelp@collectfanatics.com
⢠Account Management (Anything account related): toppsappsacctmgmt@collectfanatics.com
⢠Blockchain Support: blockchainsupport@collectfanatics.com
đ Visit Our New Help Center
We're also excited to introduce a centralized Help Center, where you'll find FAQs and support resources for all our apps in one easy locationâno more switching between platforms. Please note this is still under construction.
đ Visit the Help Center
Topps Digital Apps
Topps Total Football
Topps NFTs
Thank you for your patience and support during this transition. We're committed to providing you with the best support experience possible and appreciate your continued enthusiasm for Topps Digital Apps.
â The Topps Digital Team