1. Verify Login Information: Ensure you're using the correct login credentials. If you created an account with Facebook, Google, Apple, please try using the applicable sign-in method.

  2. Reset your password: (Email Accounts Only): Create a new password for your account if you don't remember your old one.

  3. Complete Troubleshooting Steps: Complete the following steps to correct any lingering technical issues:
    • Close the application (if you are not familiar with how to manually close/quit an application, please see here: iOS/Android)
    • Re-launch the application (if your issue persists try the below steps).
    • Uninstall the app
    • Clear your device's cache
    • Turn your device off and back on.
    • Reinstall the app
    • Sign into your account