I've forgotten my password. How can I reset it?

If you have an account that was created using your email with the Topps login method you can reset your password by visiting this link: ...

How do I become unsuspended?

Users can be suspended by moderators for violating the Community Policy. If you feel that your suspension was handed down in error, you may ...

I signed up with Facebook, Google, or Apple and I don't remember creating a Password. Do I have one?

Good news! Since you created an account with Google, Facebook, or Apple you don't need to remember a specific password for your Topps accoun...

Can I add a password to my account if I signed up with Facebook, Google, or Apple?

We do not currently support passwords for third-party (Facebook, Google, and/or Apple) registered accounts. Accounts created with Google, Fa...

How to Contact Support in App?

If you need support, all you have to do is:Head to the In-App Settings menu by clicking on your usernameOnce your in the In- App Settings me...

How do I get support if I am unable to get into the app?

If you are unable to get into the app and need assistance, you can contact the support team two ways: 1. Submit a ticket for the applicabl...

What Device and Operating Systems can you download the app on?

Topps Digital Apps can be located in the Google Play store on Android devices and the Apple iTunes store on Apple Devices. Our App is c...

What happens if I buy an account from Ebay or Facebook?

Topps Digital does NOT support buying or selling accounts on our platform or off our platform. If you purchase an account this is AT YO...

Where can I see my full coin and or diamond balance?

You can see your coin and diamond balance by visiting your profile!    

Can I update my login method for my app account?

Yes, you are able to update your login method by contacting the support team if the support team is able to verify you are in facty the acco...

How do I become a Certified Collector?

 All collectors can access instant trading regardless of certification status. However, uncertified collectors will only be able to tra...

What is a Collector Certification

Collectors who have completed an in-app purchase * or are using Apple as their login method are considered Certified Collectors. Colle...

What can a Certified Collector do that a non-certified collector Cannot?

A Certified Collectors can:Post and Comment in the trade feedComment in Private Trade Chats Particiapte in trading between Collectors O...

How do I send an uncertified collector a certified collector token?

Follow these steps to grant a Collector Certification token:Go to Profile:Open the app and navigate to your profile. Check Your Certified St...

Why can't I find the collector I am searching for to grant them a Collector Certification token?

If you are unable to locate the user you wish to certify, there may be several reasons for this:Account Status: The user may have been banne...

Why didn't I receive collector certification?

If you were active within the 6 months leading up to the go-live date of April 7th and did not receive collector certification, there could ...

I am unable to search for someone whom is not a Certified Collector?

As long as the user's account is in good standing—meaning there are no active warnings, suspensions, bans, or reversed bans—you will be able...