If you are having an issue collecting the Mystery Box and Free Coins, please try force quitting out of the application and re-launching it.
  • On an iPhone or iPad, press the home button twice quickly and then swipe up to close the apps you have open. 
  • On an Android phone or tablet, please visit this website for further instructions: Click Here
If force quitting out of the app does not work, you can:
  • Uninstall the app.
  • Reinstall the app.
  • Open up the app and sign in.
If this does not resolve your issue, please contact the support team