I didn't receive a pack/card I collected with coins. What should I do?

Sometimes there may be a slight delay between when you make a selection to collect with coins and when the cards or packs are added to your account.

If you still haven't received your item after a few minutes, please reach out to our support team. To help us resolve the issue quickly, be sure to provide the following information:

• Fan Name
• Item collected
• Coin Value of the item or pack

Once we have this, we’ll investigate and help you get your purchase!