Use this list to see if an issue you are experencing in one of our apps is already known! Our team updates ths list weekely and will removed fixed issues after 3 months. The newest issues can be viewed at the top of the page, with more details and or work arounds found below.

Use the statuses below as reference. 

  • Open - the issue is new and has not been investigated yet 
  • In progress- Our team is aware of the issue and either investigating or working towards a fix. 
  • Fixed- The issue has been resolved by our team
  • Fixed- The issue was resolved by responsible party

 

KNOWN Issues: 

Issue: Delay in response from Customer Support Team 
Affecting:  all users  
Status: Open 

Please expect delays when contacting the customer support team as there are an influx of tickets regarding the relaunch of Topps WWE SLAM.  

Issue: Topps WWE SLAM Trading issues 
Affecting:  all users  
Status: FIXED

Collectors may experience an error message when trying to trade or not be able to search for trade partners. The server team is aware and is working with our provider to resolve the issue.  We will update as soon as possible. 

Collectors may receive a message stating that they are suspended and need to contact support to have trading enabled. This does not mean your account is suspended. Please reach out to CS and we will enable trading as LONG as your account has not been banned.

 
This issue has been resolved 

Issue: No Ads and or Videos in apps 
Affecting:  all users  
Status: Open 

Given recent issues with our in-app ads, we will be temporarily suspending in-app ads for Coins or Arcade Energy. To help offset the impact this may have, we will be temporarily increasing daily coin claims to 5,000 coins and maximum available arcade energy to 5 until in-app ads are reinstated. We apologize for any inconvenience this may cause.

 

Issue: iOS device users unable to make in-app purchases 
Affecting: All Apps
Status: FIXED
Apple is currently experiencing an issue that is affecting transactions made through the Appstore. At this time, you may experience an issue purchasing an IAP in our app if you are using an iOS device.We are monitoring the situation and will update you as soon as the issue is resolved by Apple.Thank you for your understanding and support. 

This issue has been resolved 

Issue: Crashing in  BUNT 
Affecting: Some Users 
Status: Fixed
The team is aware that there has been an increase of crashing while playing the BUNT App. We suggest making sure that you have a strong internet and or cellular connection and limit apps running in the background of your device. 
 
THE BUNT update is live in the app store: please download  the newest version of the app to eliviate the crashing issues expireneced.  

This issue has been resolved 

Issue: Cards appear "active in contest" when Contest has ended 
Affecting:  all users  in Bunt
Status: FIXED 

The team is testing a fix to resolve this issue. If you run into this problem, please contact Support via in app chat.

This issue has been resolved 

Issue: BUNT crafting not available 
Affecting:  all users  in Bunt
Status:  FIXED

The team is investigating reports of crafting not being available in Bunt beginning August 12, 2024 around 6:00 AM Eastern.   Updates will be provided as the team resolves the issue.

The issue has been resolved please force quit and relauch the app.